Cyprus Apartment Rentals

Terms and Conditions

  1. Contract of hire
    All bookings accepted are subject to the following conditions, which are deemed to be accepted in full by the hirer and all persons in the party. Bookings can be made by post, telephone, and email or via our web site ( and would be deemed to be accepted once we receive payment.
    We reserve the right to refuse any booking.
  2. Deposit
    A non-refundable deposit of 20% is required to secure your booking. Your booking will be held for 7 days or until your deposit is received by us if sooner. If your booking is made within 8 weeks or less from your departure date it must be accompanied by full payment. Your booking is only confirmed upon receipt of your deposit and email or letter, which ever is preferred, will confirm this.
  3. Payment of the balance
    The balance must be paid 8 weeks prior to the hire commencement date by cheque, bank transfer, or credit card, or within 5 days if the date is within 8 weeks of the commencement date.
  4. Security Deposit
    A security deposit of £125 will be required along with the final payment. This will be returned within 14 days after the holiday unless our agents report any damage, missing items or excess cleaning requirements.
  5. Cancellation by the hirer
    All cancellations of booking must be in writing or by email and be received by us within 8 weeks of the holiday commencement date. If cancellation is prior to this, only the deposit will be forfeited. If cancellation is less than 8 weeks before the departure date, the hire cost is to be paid will be as follows:

    4-8 weeks - 50% of hire cost to be paid
    2-4 weeks – 75% of hire cost to be paid
    Less than 2 weeks – 100% of hire cost to be paid

    It is a condition of booking that full insurance is taken out to cover cancellation.
  6. Alterations or cancellation by us
    In the unlikely event that the apartment becomes unavailable due to circumstances beyond our control the hirer will be offered a full refund. Any refund is restricted to the apartment hire costs and we are not liable for any cancellation or administrative charges for travel arrangements, etc.
  7. What is included
    The apartment rental includes the cost of weekly delivery of linen and towels (excluding beach/pool towels), water, electricity air-conditioning/heating, use of electronic safe, and use of all facilities at Thalassa View Gardens. Any defects or deficiencies must be reported within 48 hours of your arrival. After this time it will be assumed that everything is in order.
  8. Occupancy
    a)Only persons accompanying the named guest on the booking may occupy the apartment.
    b) The apartment can not be re-let or sublet to any other group, party or individual without written permission from us.
    c) Under no circumstances may more than the maximum number of 5 people occupy the apartment. (Note that the 5th bed is a sofa bed in the lounge area). We reserve the right to refuse admittance to the hirer and party if they are in breach of this condition.
    d) The Customer shall occupy the property for holiday purposes and no other.
    e) Pets are not allowed in the apartment.
  9. Hirer’s responsibility
    a) The hirer is responsible for taking reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment furniture and utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards, and ensure that the cooker, microwave and fridge are clean.
    b) The hirer shall report any fault with the property or its’ surroundings to ourselves or the on-site management staff immediately, who must be given the opportunity to correct the problem directly. A point of contact and telephone number will be given on arrival.
    c)The hirer shall ensure that no member of the party engages in any activity in or around the apartment or swimming pool, which may cause damage or offence to the neighbours.
    d) The hirer shall ensure that all rubbish is cleared away from the property and placed in the communal dustbins.
  10. Rights of access
    We, our representatives, or subcontractors have the right to access the apartment at any time with due regard to the convenience of the hirer for the purpose of linen change, inspection of the property, and to carry out essential, or routine repair or maintenance work.
  11. Responsibilities
    Neither ourselves nor any of our representatives can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness, television reception, swimming pool maintenance and failure of any public supply.
  12. Injury or damage
    It is a condition of booking that the hirer and their party have full travel insurance to cover against personal injury and damage.
  13. Accuracy of information
    We take a great deal of care to ensure that the information and photographs contained on this web site are correct and all details are updated on a regular basis.
  14. Arrival and departure times
    The apartment will be available for occupation from 16:00 on the day of arrival and must be vacated by 11:00 on day of departure. It is possible that these times could be flexible depending on other bookings immediately before or after the confirmed dates. However, this can not be confirmed until one day prior to arrival.
  15. Keys and directions
    Detailed instructions for key access and directions will be sent to you on receipt of the balance.
  16. Complaints
    In the unlikely event that you have a complaint about the apartment or its contents whilst on holiday, it must be reported immediately to ourselves, or our representatives, who will take steps to resolve the matter. We will have no liability for any complaint submitted after completion of the hire period.
  17. Building work
    In the event of building work taking place by local authority, developers or neighbours, it is important to note that we are not responsible for such work, and are unable to stop such work taking place, or control the levels of noise.
  18. Force Majeur
    We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeur’. In these terms and conditions of hire, ‘force majeur’ means any event which we or the suppliers of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, drought, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.
  19. Insurance
    The apartment hire does not include any personal insurance of any kind. It is a condition of booking that insurance is taken out against cancellation and it is strongly recommended that personal accident and medical insurance is also taken out.
  20. Enjoyment
    The hirer and their party must enjoy themselves while staying at our apartment. You’re on holiday so make the most of it!!